ChatWork 6th Year Anniversar

We are celebrating our 6th year anniversary and taking a look back over the last year with some stats and infographics. Also we are happy to be selected as the No.1 Customer Satisfaction Business Chat in Japan for two years in a row.

The number of messages sent on ChatWork has reached to 1.8 billion by the end of 2016 along with the growth of customer base. Now, we have 127,000 companies using our service to increase the work efficiency

We have been investing a lot in customer acquisition via marketing, sales, and promotions after we went through the second round of funding. Also, we strengthen our team to support three additional languages which are Vietnamese, Thai, and Spanish to provide the better user experience for international users.

According to the survey we have conducted, 80.9% of our user think that ChatWork helps to speed up the exchange of information, and 75.1% consider that it helps to increase their productivity. Also, 69.1% of users successfully reduced the time they spend on email. 

We will continue trying to improve ChatWork and provide the better work experience through the service.

Major Desktop App Updates – Three New Features Added for Extra Convenience!

New features have been added to the desktop app, allowing you to more easily handle everyday business communications. Starting today, all new “Multi Account,” “Chat Service Integration” and “Screenshot” features will be available for use.

Let’s take a look at these newly added features!

Multi Chat and Chat Service Integration Features

With the updated desktop app, you can use multiple ChatWork accounts without having to change your browser or log in and out repeatedly. This is extremely handy when you want to use multiple ChatWork accounts, like your personal and business accounts, at the same time.

Additionally, people who use services other than ChatWork, like Gmail, Outlook or Skype, can use these services together from a single area within the desktop app.

Adding Usable Services

  1. Click the “+” icon in the upper right-hand corner.
  2. Select services you ordinarily use from the app addition screen.
  3. Set up labels and notifications for the added services.
  4. Click the “Add” button.

Changing Settings for Added Services

  1. Hover your mouse over the tab of the added service and right click.
  2. The editing window will be displayed.
  3. Change settings for labels, or remove that service from the tab.

Screenshot Feature

With this feature, you can take and easily share an image of the screen currently displayed on your computer. This is perfect for when you are in the middle of a chat and want to use images to explain something.

Using this feature is a breeze. In just five steps you can send images through ChatWork.

Taking and Sharing Screenshots

  1. Click the lens icon in the upper left-hand corner, opening the small capturing window.
  2. Bring the screen you want to capture to the front and then click the capture button.
  3. Select the capture range to take the screenshots
  4. Select “Save.
  5. Share your file via ChatWork by dragging and dropping it from the location it was saved to.

This feature is only available on the desktop version of the app. If you have never used the desktop version before, now is a great time to download it and try it out.

Improvements to Other Features

We’ve also listened to everyone’s requests and made the following improvements to other features.

Acquiring URLs from a Displayed Screen
The original desktop app did not have an address bar, so there was no way to copy a URL and post it as a chat link. This problem has now been fixed.

Remembering File Download Destinations
The app has been updated so that when you select a folder to download a file to, the same folder will already be selected when you try to download another file later.

Storing Window Size and Position at Startup
Changes were made so that when you close the app, the same window size and position will be used the next time the app is started up.

Thank you for continuing to support ChatWork.


How Chat Apps Are Shaping Conversations Around the World

How Chat Apps Are Shaping Conversations Around the World

Email has been the dominant method of business communication for quite some time. However, that is changing rapidly: Chat apps have begun to revolutionize how companies and communities communicate. It’s faster and in a variety of instances, more effective than email, creating conversations in real-time.

Here are several companies solving real-world problems with better communication using group chat apps.

Read More

Connect, Communicate and Collaborate with your team using ChatWork + Instabug

Connect, Communicate and Collaborate with your team using ChatWork + Instabug

Today, ChatWork announces its integration with Instabug, a service that helps mobile app developers to improve customer experience via an app feedback mechanism. App developers that integrate the Intabug SDK can now collect feedback through ChatWork’s platform and collaboratively share and discuss user feedback within teams.

Read More

Global Trends Emerging from the Growing Gig Economy

Global Trends Emerging from the Growing Gig Economy

While it's projected that one-third of U.S. workers engaged in freelance work last year, some experts expect this number to jump to nearly three-quarters of the workforce by 2020. This has created a “gig economy” where remote workers are increasing in number by the day. These gig workers aren't constrained to just one employer, providing them the freedom they may adore. As it turns out, the growing gig economy is also affecting the world around it.

Read More

Qualities to Look for in a Chat App for Your Business

Qualities to Look for in a Chat App for Your Business

There are many reasons why an increasing number of businesses are turning to chat apps for effective communication in the workplace.

In a recent internal experiment, Halton Housing Trust, a company that owns and manages 6,400 homes and employs 280 people, found that the employees typically spent 40% of their work weeks sending and responding to emails that added no value to the business.

Read More