ChatWork vs. Skype: A Detailed Comparison

We hope you enjoyed the first post in our communication and collaboration tool comparison series, ChatWork vs. HipChat. Today, we continue our series with ChatWork vs. Skype.

Nine Feature Comparisons Between ChatWork and Skype

1. Collaborating with External Team Members

In ChatWork you can collaborate with external team members through audio calls, video chats and chat rooms called “group chats.” ChatWork also provides every user with a private place called “My Chat,” in which you can store notes, passwords, links… anything you’d like. You can also upload and share files with external team members and share your desktop with them via video chats.

To easily add an external team member to ChatWork you can email them an invitation link to a specific group chat. After a quick registration process they’ll be up and running on ChatWork, have access to that group chat’s history and be ready to participate in new chats. You can set different access permissions as needed, choosing from options that include: “admin,” “member” or “read only.” The external contact you invited to ChatWork now has their own account and can set up new group chats with whomever they’d like. 

Here’s what a ChatWork invitation looks like. The gold triangle next to the “OneFour Marketing Team” group chat name indicates that external contacts are members of this group.

In Skype you can collaborate with external team members using audio calls, video chats or “instant messaging.” You can also send files and share your screen with contacts.

To invite an external contact to Skype, select the “Add Contact” option from the “Contacts” section in the dropdown menu:

Then type your contact’s Skype name or email address into the search field. You can also search for a list of Skype users by the person name. If the person already has a Skype account, just locate them in your listing results and then click on the green “add contact” button to the right of their name:

If the person does not already have a Skype account, you can invite them to join a Skype conversation through Skype directly or by emailing them an invitation link:

2. Managing Tasks

In ChatWork you can easily assign tasks to teams, individuals or even yourself. To create a task, hover over any chat message and click on the “task” icon:

CW Convert Message Into Task (1).jpg

Assign the task, set a due date and then click on the blue “add task” button:

Task information will appear in two places within the ChatWork interface: within the “task” icon in your Chat List on the top left-hand side and at the bottom right-hand side of the interface. 

In Skype’s platform, you cannot assign or manage tasks.

3. Chatting

In ChatWork, conversations are held within group chats which can be arranged by titles of your choice. A naming protocol we suggest is organizing them by either project, team or topic.

By allowing users to select their own names for group chats, users are able to keep conversations organized in ways that are most intuitive to them and therefore makes it easy for them to locate, access and participate in group chats of their choice. You can also “pin” important group chats to the top of your Chat List or create category views for particular group chats. Both pinning and category views make group chats even easier find when you’ve got a long list of total group chats:

In Skype, chats, by default, are named based on the members included in the chats you’ve had on the platform and they’re organized, again by default, in chronological order with the most recent completed chats at the top. While you can change the names of chats and “favorite” chats in Skype, you cannot create category views of all of the chats you’ve participated in.

4. Indicating Online/Offline Status

In ChatWork there is no “online/offline” status, which was a deliberate decision we made to increase users’ privacy. We believe that not having an “online/offline” status empowers our users to decide their own priorities when juggling multiple tasks. No status indicator also alleviates the stress users may otherwise feel to respond to lower priority messages sent by colleagues. Don’t worry when you’re offline, though - ChatWork still receives any messages sent to you at that time and provides chat message update notifications that you’ll see once you’re back. Here’s one example of an unread message indication:

Skype manages your “online/offline” status quite differently. By default, Skype indicates to other users that you’re “online” as long as you’re actively using the product. However, you can manually change your status to “away,” “do not disturb” or “invisible” whenever you’d like:

Skype allows you to choose the number of minutes you’re idle for which your status will switch from “online” to “away.”  

In Skype you will also be able to see the status of other Skype users you’re connected to like in this example:

If your contact is offline but has voice messaging and/or call forwarding set up, you’ll also see this information as shown in the example below. This can be useful for reaching someone outside of Skype when you need to talk about an urgent matter. 

And if you want to discuss a non-urgent matter with a contact who is offline, you may want to initiate an audio or video call anyway, here’s why:

A) Your contact will receive a message in his or her instant messaging window about the missed call
B) You’ll have an option to leave your contact a video message that your contact will pick up the next time he or she logs back into Skype

5. Editing and Deleting Messages

In ChatWork, if you want to edit a message, simply hover over it and click on the edit icon:

Your original message will turn blue and a blue editing box will also appear below your message like this:

CW Editing A Message.png

Edit your message and click save. The updated message will now appear in the chat message window. If you want to delete a message altogether, hover over it and click on the three dots you’ll see at the bottom right-hand side. A pop up window will appear with a delete option to click on:

In Skype, you can edit or delete messages by hovering over the time at which the message was sent and then clicking on the down arrow icon. A drop-down menu with a “remove message: option and more will appear like this:

6. Incorporating Emojis

ChatWork has a variety of animated emojis that can enhance your chat messages. The emojis are globally recognizable, which helps our users express themselves effectively across all languages:

Skype offers users access to emojis, symbols, emoticons and mojis. 

In Skype you can access emojis and symbols in the “edit” section of the top navigation toolbar here:

You can add “emoticons” (animated emojis) and “mojis” (video emojis) into instant messages using the instant message creation box at the bottom of Skype’s “instant messaging” section of the user interface. Just click on the smiley face icon seen in the above screenshot and these options will be displayed:

To add an emoticon to an instant message, hover over the emoticon thumbnail and click on it. The emoticon will appear in your message wherever you placed your cursor prior. Now you can add some additional context to your instant message.

7. Meeting via Voice or Video Chat

In ChatWork, whether you have a free or paid account, you can connect with colleagues or external contacts through audio calls or video chats directly within the ChatWork platform -  there’s no longer a need to juggle multiple tools. Audio calls or video chats are made directly through your computer with just one click.

In Skype, you can communicate with contacts through audio calls or video conferencing - either computer to computer, computer to phone or phone to phone. Skype to Skype calls are free but international calls made to mobile phones or landlines will cost a small fee per minute.

8. Supporting Multiple Languages

In ChatWork, our UI is available in multiple languages. We understand that many of our users might have global customers, international partners and/or vendors who may prefer using our tool in their native languages.

These languages are currently available in voice/video calls within Skype:

Chinese
English
French
German
Italian
Portuguese (Brazil)
Spanish

And Skype allows users to instant message each other in up to 50 different languages.

9. Integrating with Other Tools

ChatWork allows you to integrate with hundreds of different applications, through Zapier including: Google Apps, Twitter, Trello, just to name a few. These integrations are known as “zaps.” Here’s an example of a zap we set up between Twitter and ChatWork, which pulls tweets referencing to our company name directly into the group chat of our choice:

The ChatWork/Twitter zap is particularly helpful because everyone in the group chat can see the tweets that mention ChatWork. We can discuss them in that group chat and even make them actionable by hovering over them and clicking on the “task” icon that appears.

To learn more about integrating ChatWork with your favorite apps, please read our post, “Beginner Zapper: Explore 8 Popular Zapier Integrations with ChatWork.”

Skype has an open API so developers can connect with each other, via the Skype Developer Platform, to build various tools that integrate with Skype.

Upgrading to “Skype for Business” allows additional integration opportunities involving Office 365 and web integrations made available by Skype Web SDK.

To Summarize

Selecting the best collaboration platform for your company is vital to its success. Choose the right global tool to meet your team’s preferred communication styles, needs and budget.

What do you think?

Have you tried ChatWork or Skype with your team? Have questions or anything to add? Please share your thoughts in the comments section.